Warranty policy · Response time · Spare parts · Technical support
| Standard coverage | |
|---|---|
| Complete fixture (housing, light source, controller) | 3 years |
| Solar panel | 10-year power warranty (output not below 80% of rating) |
| Lithium battery | 3 years |
| Coverage scope | |
| Free replacement | Parts with non-human quality faults within the warranty period |
| Not covered | Human damage, unauthorised modification, out-of-range use and natural disasters |
The warranty starts from the shipment date. Project contracts may extend the terms, which then prevail.
Requests received during working hours get a first reply within two hours, so nothing is left hanging.
With the fault description and site photos, we deliver a clear plan and timeline within 48 hours.
Controllers, batteries and LED modules are held in long-term stock to cut waiting time and keep projects running.
Wiring diagrams, installation guidance and remote troubleshooting to help your team pinpoint the issue fast.
Send the order number, fault description and site photos by email or WhatsApp.
Our engineers determine whether it is installation, configuration or a component fault.
Free replacement within warranty; parts at cost price outside it.
We check back after the parts arrive and archive the case for future traceability.
Specification sheets, installation manuals, wiring diagrams and warranty cards are available per model. For projects we can supply a complete technical package for tendering, installation and acceptance.
Send us the order number and site photos. We respond within 2 hours and deliver a plan within 48 hours.
